This Privacy Policy explains how apiwin collects, uses, stores, shares, and protects the personal data of players registering or using the apiwin Platform. By creating an account, you confirm that you have read and understood this Policy.
1.1 For the purposes of this Privacy Policy, "apiwin", "we", "us", and "our" refers to the operator of the apiwin Platform accessible at apiwin.app. apiwin is the data controller in respect of personal data collected from players who register and use the Platform.
1.2 If you have any questions about how apiwin processes your personal data, please contact us using the details provided in Section 14 of this Policy.
1.3 apiwin primarily serves English-speaking players located in Pakistan, including players in Karachi, Lahore, Islamabad, Rawalpindi, and Faisalabad. The data processing practices described in this Policy apply to all players regardless of geographic location within Pakistan or internationally.
2.1 apiwin collects personal data across the following categories:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, passport number, nationality | Yes (KYC) |
| Contact Data | Email address, mobile phone number, residential address | Yes |
| Financial Data | JazzCash/Easypaisa mobile account number, bank account details, card details (partial), transaction history | Yes (Payments) |
| KYC Documents | Copies of CNIC, passport, utility bills, bank statements, selfie photographs | Yes (Verification) |
| Technical Data | IP address, device type, browser type, operating system, session duration | Automatic |
| Usage Data | Pages visited, games played, bet history, wagering amounts, login timestamps | Automatic |
| Communication Data | Support chat transcripts, email correspondence, complaint records | Where applicable |
| Marketing Preferences | Consent status for promotional emails, SMS, and push notifications | Optional |
2.2 apiwin does not intentionally collect sensitive personal data (such as health data, biometric data for identification purposes beyond selfie-based document verification, or political opinions) unless required for a specific compliance obligation and with appropriate safeguards in place.
3.1 Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a survey or promotion.
3.2 Automatically — via cookies, web beacons, and server logs when you access and interact with the apiwin Platform. Technical and usage data is collected automatically in the course of your session.
3.3 From third parties — including identity verification providers engaged to assist with KYC, payment processors such as JazzCash, Easypaisa, and banking partners, fraud detection services, and analytics providers, each of whom may share data with apiwin in connection with your use of their services in relation to the Platform.
4.1 apiwin processes personal data for the following purposes:
5.1 apiwin does not sell your personal data to any third party for independent commercial use. We share data only in the following circumstances and with the following categories of recipient:
5.2 All third parties with whom apiwin shares personal data are contractually required to process that data only for the specified purpose, to maintain appropriate security standards, and to comply with applicable data protection obligations.
6.1 In the course of providing its services, apiwin may transfer personal data to recipients located outside Pakistan, including in connection with cloud hosting infrastructure, game provider servers, and payment processing networks. Where such transfers occur, apiwin takes appropriate steps to ensure that the transferred data receives an adequate level of protection, including by means of contractual safeguards with data recipients.
6.2 By registering an account with apiwin, you acknowledge that your personal data may be processed outside of Pakistan for the purposes described in this Policy.
7.1 apiwin retains personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any applicable legal, regulatory, accounting, or reporting obligations.
7.2 As a general principle, apiwin retains account and transaction data for a minimum of five (5) years following account closure or the last transaction, in order to comply with AML record-keeping requirements. KYC documentation is retained for the same minimum period.
7.3 Technical and usage data collected via cookies and log files is typically retained for shorter periods unless it relates to an active investigation or security matter.
7.4 Marketing consent records are retained for as long as the consent is valid and for a reasonable period thereafter to demonstrate compliance.
7.5 Following expiry of the applicable retention period, personal data will be securely deleted or anonymised.
8.1 The apiwin Platform uses cookies and similar technologies to operate essential Platform functions, personalise your experience, analyse usage, and support fraud prevention. The following categories of cookie are used:
8.2 You may manage your cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality. Strictly necessary cookies cannot be disabled without preventing you from using the Platform.
9.1 Subject to applicable law, you have the following rights in respect of your personal data held by apiwin:
9.2 To exercise any of the above rights, please contact apiwin at the support email address listed in Section 14. apiwin will respond to verifiable requests within 30 days. Some rights are subject to exceptions — for example, the right to erasure may be overridden by apiwin's legal obligation to retain AML records.
9.3 Marketing opt-out: You may withdraw consent for marketing communications at any time by contacting apiwin support or using the unsubscribe mechanism in any marketing email. Withdrawal of marketing consent does not affect the lawfulness of processing prior to withdrawal.
10.1 The apiwin Platform is strictly restricted to persons aged 18 years and over. apiwin does not knowingly collect or process personal data from individuals under 18 years of age. If apiwin becomes aware that personal data has been collected from an individual under 18, it will take immediate steps to delete that data and close the associated account.
10.2 If you believe that a person under the age of 18 has registered or is using an apiwin account, please notify us immediately at the contact address in Section 14.
11.1 apiwin implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:
11.2 While apiwin takes all reasonable steps to secure your personal data, no online platform can guarantee absolute security. You are also responsible for maintaining the security of your own apiwin login credentials. apiwin will never ask you for your password.
12.1 The apiwin Platform does not contain links to third-party websites in its main content areas. However, where third-party content or integrations are present (for example, game software delivered by third-party studios), those third parties operate under their own privacy policies. apiwin is not responsible for the privacy practices of third-party game providers or payment processors beyond the contractual obligations imposed on them as data processors or sub-processors under apiwin's agreements.
13.1 apiwin may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or Platform functionality. The revised Policy will be published at apiwin.app/privacy-policy with an updated "Last Reviewed" date at the top of the document.
13.2 Where changes are material, apiwin will provide notice via the Platform or by email to registered players. Continued use of the Platform following publication of an updated Policy constitutes acceptance of the revised terms.
14.1 For questions, requests, or complaints relating to this Privacy Policy or apiwin's handling of your personal data, please contact us at:
Support Email: support at apiwin.app
Please include your registered account email address and a clear description of your request or concern. apiwin will respond within 30 days of receiving a verifiable request.
14.2 If you are not satisfied with apiwin's response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Six key ways apiwin safeguards the personal data of Pakistani players.
All data exchanged between your browser or mobile device and apiwin's servers is protected by TLS encryption. This covers your login credentials, KYC documents, financial data, and all session activity — in transit and at rest.
apiwin does not sell, rent, or trade your personal information to third parties for their own independent marketing use. Data shared with partners is strictly for the purpose of delivering services you have requested — nothing more.
The KYC process at apiwin protects you as a player — it prevents fraudulent withdrawals from your account, ensures your funds are returned to the correct identity, and blocks unauthorised third parties from accessing your balance.
Payment data processed via JazzCash, Easypaisa, HBL, and other Pakistani payment methods is handled by certified payment processors under PCI-DSS standards. apiwin does not store full card numbers or mobile wallet PINs on its servers.
Pakistani players have the right to access, correct, restrict, and delete their personal data held by apiwin, subject to applicable legal retention requirements. Submit any data rights request to apiwin support by email.
You can withdraw consent for promotional communications from apiwin at any time — by emailing support or using the unsubscribe link in any marketing email. Opting out of marketing does not affect your ability to use the Platform.
Now that you understand how apiwin handles your data, explore Pakistan's most complete online gaming platform — live casino, cricket betting, slots, and VIP rewards, all in PKR.
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